Portfolio
About Me
Enterprise account professional and technical communicator with 12+ years at GoDaddy — bridging complex technical knowledge with clear, human-centered communication.
Hi, I'm Georgia.
I'm an enterprise account and customer relationship professional with 12+ years of progressive experience at GoDaddy, spanning customer support, technical hosting, professional services, enterprise account management, and sales.
My technical foundation — DNS, SSL, hosting, email, WordPress, and domain infrastructure — is matched by a deep commitment to clear communication and exceptional client experiences. I've supported nationally recognized enterprise brands, C-suite stakeholders, and clients with $1B+ in annual revenue.
I hold a Master of Arts in Professional Business Writing from Northern Arizona University and a Bachelor of Science in Technical Communication from Arizona State University, where I graduated Magna Cum Laude. My education directly informs how I approach every client interaction — with precision, empathy, and clarity.
Experience at GoDaddy
GoDaddy
Sales Guide IV
January 2026 – Present- Support customers in a fast-paced sales and service environment, blending consultative selling with solution-oriented support.
- Identify customer needs, recommend appropriate products and services, and deliver a high-quality experience that supports revenue and retention goals.
- Manage high activity levels with strong communication, organization, and responsiveness while maintaining accuracy and customer satisfaction.
Professional Services
September 2025 – January 2026- Supported the sale of managed products and services, aligning solutions to customer business needs and service goals.
- Contributed to consultative customer conversations by identifying service opportunities and communicating value in a clear, customer-focused way.
- Operated in a professional services environment requiring strong coordination, responsiveness, and solution alignment.
Enterprise Business Care Team
January 2023 – September 2025- Managed a portfolio of 400+ enterprise and VIP clients, providing high-touch, white-glove support tailored to complex business and technical needs.
- Built trusted customer relationships through consistent account engagement, supporting retention, satisfaction, and account growth.
- Served nationally recognized enterprise brands and organizations, including clients with $1B+ in annual revenue, with high expectations for responsiveness, discretion, and service quality.
- Partnered with corporate domain services teams to support enterprise customers through onboarding and service transitions from retail to enterprise-tier platforms.
- Provided consultative and technical support across DNS, SSL, hosting, email, WordPress, domain-related services, and digital infrastructure.
- Coordinated across internal teams including Legal, executive leadership, and cross-functional departments, as well as client-side C-suite stakeholders.
- Utilized Salesforce to document account activity, track service needs, and support relationship management and follow-through.
Technical Hosting / Server Support
2014 – 2023- Delivered advanced technical support for hosting and server environments, resolving complex issues with urgency, professionalism, and accuracy.
- Developed deep expertise in DNS, SSL certificates, email systems, WordPress, website troubleshooting, and hosting infrastructure.
- Assisted customers with technical escalations, service continuity issues, account changes, and complex troubleshooting affecting their online presence.
- Built a reputation for calm problem-solving, technical credibility, and clear communication in fast-paced environments.
Customer & Account Support
2013 – 2014- Supported customers with accounts, products, and service-related needs in a high-volume environment.
- Built foundational expertise in customer care, service operations, consultative support, and issue resolution.
Education
Master of Arts in English
Emphasis in Professional Writing
Minor in Adult Education
Bachelor of Science in Technical Communication
School of Letters and Sciences
Minor in Applied Psychology
Skills & Expertise
Account & Client Management
Technical
Communication & Writing
Want to work together?
I'm open to enterprise account management, technical communication, professional services, and customer experience roles where I can bring 12+ years of expertise to a team that values clarity, relationships, and results.